Refund and Returns Policy

Last updated: August 9, 2026

We want every Coriex Bricks order to arrive complete and ready to build. This policy explains returns, refunds, replacements, cancellations, and pre-order terms for purchases made directly through coriexbricks.com.

Return Window

You may request a return within 30 days of delivery. To qualify, the building set must be unused, unassembled, complete, and in its original packaging with all manuals, bags, accessories, and included parts. Proof of purchase is required.

How to Request a Return

Email info@coriexbricks.com before sending anything back. Include your order number, the item name or SKU, the reason for the request, and clear photos when the product is damaged, defective, incomplete, or incorrect. We will provide return instructions and, when applicable, a return authorization. Returns sent without approval may be delayed or refused.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order after delivery and contact us within 7 days if the parcel or product is damaged, defective, incorrect, or missing parts. Keep the product, packaging, shipping label, and all contents while we review the claim. Depending on the issue and stock availability, we may provide replacement parts, replace the set, or issue a full or partial refund. We cover reasonable return shipping when the error is ours or an approved item is confirmed defective.

Change-of-Mind Returns

For an eligible change-of-mind return, the customer is responsible for return shipping and any customs or carrier charges. Original shipping fees are not refundable. The product must arrive in resalable condition; deductions may apply for missing parts, damaged packaging, assembly, use, or loss in value.

Non-Returnable Items

Unless faulty or required by applicable law, we cannot accept returns of opened or assembled building sets, clearance or final-sale items, gift cards, replacement parts, free gifts, personalized or custom products, or wholesale and bulk orders produced or sourced to an approved specification.

Refunds

After an approved return is received and inspected, we will email you with the decision. Approved refunds are sent to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the funds. Shipping charges, duties, taxes, currency-conversion fees, and other third-party costs are non-refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. Return the eligible item for a refund and place a new order. For damaged, defective, incorrect, or incomplete products, contact us first so we can arrange the most suitable solution.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order only before processing or shipment begins. Once an order has entered fulfillment or shipped, it must follow the return process above. Any non-refundable payment, customization, or transaction costs will be disclosed before deduction where permitted by law.

Pre-Orders

Pre-orders may be cancelled before fulfillment begins unless the product page states that the item is made to order, specially sourced, or otherwise non-cancellable. Estimated release and shipping dates are forecasts and may change. If we cannot fulfill a pre-order, we will offer an alternative or refund the affected item.

Wholesale and Bulk Orders

Wholesale, bulk, private-label, and custom orders are governed by the quotation, invoice, purchase agreement, or written terms accepted for that order. Because these orders may be reserved, sourced, or produced specifically for the buyer, they are generally non-returnable except for verified manufacturing defects, shortages, transit damage, or written agreement.

Return Shipping

Do not return products to the manufacturer or to an address found on the parcel without our authorization. We will provide the correct return destination after approving your request. Use a tracked shipping service and retain the receipt until the case is closed; we cannot refund returns that are lost in transit and were shipped without our prepaid label.

Contact Us

For return, refund, replacement-part, cancellation, or pre-order questions, email info@coriexbricks.com. Include your order number so our support team can assist you efficiently.

Nothing in this policy limits any mandatory consumer rights available under the laws that apply to your purchase.